IT Service Management

IT Service Management helps customers manage and provide world-class services support, map workflows with business processes and attach them to service levels. Rolta leverages its domain expertise in implementing service management software such as Unicenter Service Desk and Unicenter Service Management. We also provide migration services for third party Help Desk applications to Unicenter Service Desk and help in optimizing the value of IT services with a focus on business alignment and administration.

To ensure that service level agreements are met and delivered, processes are delivered according to the ITIL framework.

Specifically, Rolta offers:

• Implementation and customization services on Unicenter Service Plus Service Desk
• Migration services from third party service desk applications like Peregrine and Tivoli to Unicenter Service Desk using mapping and data import utilities and custom plug-ins developed by Rolta
• Migration services from earlier versions to latest version of Unicenter Service Desk while ensuring that the entire data is intact
• Automating various service offerings using Unicenter Service Management

Designing, automating and implementing complex business processes using CA workflow.