Deployment of Engineering Enterprise Suite

Rolta provides complete support to customers to evaluate their requirement of SmartPlant products based on their engineering needs and to provide them a solution to improve their productivity. The intention is that the customer’s engineers should be able to focus only on engineering without having to be distracted by the software customisation requirements.

Rolta provides assistance in the following areas to enable successful and trouble-free deployment at customer sites:

1. Recommendation of software
   Based on the present and projected business activities of the customer, Rolta recommends an optimum combination of Intergraph's Engineering Enterprise suite to be able to address their requirements
2. Recommendation of network and hardware configuration
   Based on the proposed software installations, team strength, connectivity requirements to multi-office locations & work-sites, work-share requirement for concurrent engineering etc, Rolta recommends an optimum configuration of data and application servers, file servers and network capabilities
3. System administration
   Rolta assists in project configuration and set-up, to provide data security
4. Customisation
   Rolta offers its services to customize the software to create a user-friendly application and facilitate its utilization by end-users, by creating symbology and a library of equipment, piping and structural types specific to the customer's industry
5. Training
   Rolta provides a comprehensive training - both at administrator-level and user-level - to ensure the end-users' comfort in making effective use of the software.
6. Migration
   Where the customer has legacy data and needs to build upon that data for it's proposed projects, Rolta ensures complete migration of existing documents and data into intelligent format
7. Customer support
   If the customer end-users face problems while working on the software, Rolta provides customer support through it's team of experts. Rolta provides support through telephone, e-mail and through visits to the customer's site to better understand the problems. This ensures minimum downtime.
8. Hand-holding
   Rolta also provides handholding services to tide over initial problems, resolve teething issues and ease the customer into using the software in a comfortable manner.