Health and Human Resource Development

Insights Library
- Testimonial - "It was clear from the very beginning that TUSC knew how to manage a project of this size [$8 million] and complexity. We all recognized that this implementation was going to be lengthy, and we felt that TUSC would be more of a partner than some of the other vendors we considered. It was clear that TUSC would work collaboratively with us, and we were confident in TUSC's ability to be a good partner." - VP, Operations
- Testimonial - "TUSC's project management, resource management and scope control were all top-notch. The combination of these factors helped us stay on target throughout the implementation and allowed us to achieve significant results. It's important to remember that we were implementing hardware, software and a network upgrade all at the same time, which was no small feat." - Assistant VP, Contract Operations
- Testimonial - "I've taken advantage of TUSC consultants for the past three years. In fact, we've just completed an Oracle RAC installation. TUSC came in and guided me through the entire install and made sure everything worked properly. TUSC also provided the documentation and knowledge transfer necessary to effectively administer the new environment. I would always recommend The Oracle Experts at TUSC to my boss" - DBA
- Testimonial - "We started out simply looking for a solution that would scale and accommodate our anticipated growth, but we achieved so much more. TUSC provided a more reliable solution for a lower cost - one that is easy to manage, that will scale easily and that has improved our claim processing ability dramatically. TUSC really took the time to understand our business and our work processes, enabling them to design a firstrate solution." - Director of Infrastructure

Executive View

Top Level Objectives

Your Health and Human Services (HHS) agency is likely facing a myriad of challenges as it strives to standardize on Oracle's complex and changing technology - all while meeting compliance mandates, delivering improved services to citizens, and operating with restricted budgets. Some of the greatest technology challenges facing your HHS agency likely include:

Providing effective project management: Due to frequent cost overruns, failed and failing projects, the Congressional Budget Office, in conjunction with oversight committees, has mandated that HHS Project Management Organizations "stand up" and more effectively manage both ongoing and new projects.

Obtaining rapid, accurate business intelligence: Providing executives with critical information on a timely, cost-effective basis is a challenge in any organization, but it is particularly daunting in an organization as large and complex as HHS. HHS executives need information that is readily accessible, meaningful and accurate in order to make informed decisions and react to changing scenarios.

Ensuring compliance with security, privacy and performance laws and regulations: Regulations such as HIPAA, HSPD12, Sarbanes Oxley, Balanced Scorecard, and compliance with Presidential Directives are essential to good government, but compliance can be extremely complex and difficult to achieve.

Managing large, complex and geographically dispersed systems: Many Financial and Health Information Systems are stove-piped applications today. Yet, the needs of your Agency demand an enterprise-wide solution that provides integrated visibility while supporting distributed application processing and ownership. This complex IT environment requires proven expertise in order to assure success and reduce risk.

To meet these business challenges and achieve key goals, Health and Human Services (HHS) agencies need a trusted Oracle partner that has proven past performance working in complex, large IT development and deployment environments. Rolta is that partner.

Solution - Innovation

Rolta takes a holistic approach to solution design, tailoring solutions to meet your most pressing business challenges.

With more than 20 years of experience delivering Oracle and information technology (IT) solutions to the marketplace, TUSC has honed its project management processes and developed critical tools that allow us to provide the skilled and comprehensive project management you need to deliver projects on time and on budget.

This expertise enables us to provide superior PMO support services and assist your HHS agency and/or sub-departments in ensuring key projects remain on track and don't unnecessarily drain physical and financial resources. In addition, our knowledge -sharing approach ensures your agency receives not just the clicks and help you need, but also the support of the entire Rolta organization.

To address your critical need for meaningful data, Rolta's business intelligence solutions help public sector executives gain an enterprise-view of departments with at-a-glance dashboards and ad-hoc reporting capabilities. In addition, Rolta's Oracle and Open Systems Development capabilities address many types of application development needs. From operations and workflow tools to integration, we offer a variety of unique solutions and expert capabilities for custom applications and detailed Business Intelligence reporting.

If you are struggling to keep pace with your complex technology environment, Rolta resources are an excellent alternative to hiring full-time personnel or engaging in-house staff in a new project. We provide fully supported expert resources who are able to communicate and consult with both your agency and technical personnel.

To help integrate disparate systems, Rolta has developed innovative software such as iPerspective™, a standards-based tool that automates the creation and management of web services, rapidly demonstrating new services capabilities and quickly adapting existing systems to standard service interfaces. This technology can bridge many gaps in your agency's disparate IT organization. iPerspective™ also drives business value from SOA investments. It rapidly adapts existing systems to access standard service interfaces, including Simple Object Access Protocol (SOAP) and Representational State Transfer (REST). Our product integrates data and processes for standard, business-focused services securely across company boundaries for standard deployment of organizational and operational standards.

Advantage - Insight

Rolta project managers use a framework for project management based on proven techniques from the Project Management Institute (PMI) as well as TUSC best practices derived from years of experience handling the issues and risks that plague IT projects.

If we are designing a custom business or BI application, our team will develop application components unique to your requirements and/or technology needs. We have expert-level consulting in Java, SOA, PL/SQL, APEX, JDeveloper, Oracle Fusion and more.

Our Oracle DBA and Database services offerings provide your agency with senior, skilled and seasoned technical resources with extensive DBA and OS skills.

From a software standpoint, iPerspective™ automates and accelerates web service creation. This innovative tool's point-and-click interface creates business services in minutes, with minimal effort and without writing any code. Our product accelerates and automates the transformation of existing data and code into web services.

Benefit - Impact

When you engage Rolta for your HHS project, you can expect to benefit from:

Increased cost effectiveness-We leverage best practices to maximize cost effectiveness, keeping your project on time and on budget, without sacrificing quality.
Improved project control and reduced project risk-Our project managers are experienced in PMI core controlling processes that help ensure project success. We bring discipline and structure to key areas including communications, scope management, issue resolution, and escalation when situations extend beyond the project team's authority.

iPerspective™, delivered through Rolta's SOA Today™ expert consulting team, offers the perfect balance of software, training, consulting and customization techniques.

Management View

Business Objectives

To successfully implement enterprise solutions, HHS agencies must overcome significant challenges. You may find yourself questioning:

How do you build a team with the specialized qualifications and expertise, such as Oracle, to implement complex financial and health solutions?
How should you - along with program, project and technical leads - respond to changing mandates, laws and regulations? How do you ensure continuing funding? How do you manage politically explosive health systems serving a vocal and informed public?
How do you manage a State budget where Medicare is now the #1 or #2 largest line item? Medical (Medicare and Medicaid) information systems can comprise as much as 85% of a State's IT budget. These State systems interface with the Federal system and few IT companies have experience working at both the Federal and State level.
How do you manage the prevalence of fraud, when States publically state that 10 percent of all payments are fraudulent and privately admit that the actual incidence is more than 25 percent?
How do you augment staff with qualified personnel? When you find skilled contractors, how do you then ensure cost-effective use of technology versus contractors' using time-consuming but more profitable technical approaches?
How do you create an effective roadmap that will ensure effective delivery of medical and financial services?

Without question, HHS agencies are under extreme duress. The engagement of Rolta's deep Oracle expertise can be an important way to mitigate risk and achieve the daunting Agency information technology goals that are desired. Our services also provide a means to complement direct support from Oracle Corporation.

Solution

To be successful, Federal Agencies must be capable of adhering to processes and policies that contain project costs and timelines. It can be difficult for a technology-focused team to communicate diligently regarding expectations, timelines, and scope while focusing on technical quality and delivery of critical success components. This dual focus is particularly a challenge when projects involve many lines of communication. Similarly, significant risks must be communicated while the window of opportunity for risk mitigation still remains open.

In combination, SOA Today and Rolta iPerspective™ rapidly develop, deploy, document and deliver web services. SOA Jumpstart demonstrates services consumed throughout the enterprise (and beyond) by developing and deploying re-usable, business-oriented, data-oriented and process-oriented services. SOA Today will introspect and interrogate ERP, database and custom systems to generate performance-optimized web services out of any object within the existing systems.

Approach

Our project managers are experienced in PMI core controlling processes that help ensure project success. We bring discipline and structure to key areas including communications, scope management, issue resolution and escalation when situations extend beyond the project team's authority. Our project managers focus on risk identification, risk monitoring and risk mitigation to proactively handle factors that otherwise negatively impact the outcome of your project.

Rolta's iPerspective™ is a business-oriented technology that allows users to quickly adapt existing architecture to SOA. Rolta iPerspective™ enables this adaptation in minutes from a point-and-click interface, with minimal effort, and without re-writing any code. Rolta iPerspective™ automates the process of wrapping packages, procedures, functions, tables, and views into services (in a browser-based environment) that can be shared as you zero-in on customer needs. Rolta iPerspective™ exploits industry and open standards, including WS-I. With iPerspective™ you're no longer limited by brittle and exclusionary point-to-point applications or the need to manage multiple sets of the same data.

Business Value

Rolta project managers bring the discipline, processes and procedures needed to mitigate project risk, increase communication within and outside the project team, and ultimately ensure success.

Rolta works with your business, functional and technical teams to identify required functionality, define features and plan how to implement them to optimize your investment and reach your business goals. Rolta Oracle Development, Database and BI Services provide on-site, expert resources to help agencies with tactical as well as strategic IT system needs.

Rolta iPerspective™ empowers users to see the data they need in the way they need it - quickly. Within minutes, iPerspective™ can expose either structured or unstructured data from multiple sources into a variety of programs. Application deliverers can use iPerspective™ to discover exactly what the customer needs through quick iterations of build-try-revise.

Technical View

Technical Issues

The current technology state in HHS can typically be characterized as:

Oracle; financial & HIS systems
Complex and distributed
Fraught with significant security and privacy issues
Complex and mandatory regulatory compliance and legal challenges

From a technical perspective, there are also a number of unique challenges:

HHS has a myriad of complex, frequently non-integrated solutions with information scattered throughout the enterprise that is not accessible.
HHS applications are critical to the mission of the organization and not a mere back-office function.
There are a number of technology standards that must be achieved.
Privacy and security have never been effectively addressed - the PKI infrastructure does not scale and is collapsing

IT organizations within HHS are also challenged to provide an increasing amount of new information solutions while still maintaining the legacy infrastructure and applications. This dual focus stretches available funding and puts the organization in a precarious position when faced with GAO audits and Congressional hearings.

Solution Components

Rolta's solution offering is based upon the following:

Health Information Systems and Financial Systems
Management of these systems - PMO
Knowledge of Oracle, middleware - fusion, collaboration
Delivering metrics to show performance (EVM, performance based computing), security and privacy, Balanced Scorecard, etc.

Implementation

Whether as a complement to Rolta-provided technology services or as support to your in-house development team, Rolta project managers bring the discipline, processes and procedures needed to mitigate project risk, increase communication within and outside the project team and ultimately ensure success. This framework is adaptable to each client and promotes a synergistic relationship between our project managers and client project management teams. Rolta's Services offers a wide variety of approaches to help you improve, maintain and optimize your IT Infrastructure. Our experienced, industry-leading consultants assist, discover and ensure the delivery of custom applications, COTS implementations and BI solutions.

How Does it Fit and Why is it Different?

Rolta's management services bring structure and discipline to a project, along with a single point of responsibility and a focal point for all project-related communication. In the project planning phase, we focus on establishing communication and scope management processes, as well as analyzing the project for risk and documenting strategies to monitor and mitigate those risks. We initiate the project with comprehensive resource and task plans. Don't let runaway projects drain your business resources. TUSC has value-added program and project managers who will partner with you to achieve project success and assist in realizing your business goals. Rolta's multiple Services help you deal with challenges before they become an issue. Our knowledge sharing approach ensures you receive the help guidance you require.