Executive View

Top Level Objectives

Today’s enterprise systems must be able to support rapidly changing business requirements in increasingly competitive and complex business environments with the lowest possible cost and risk. Executives are challenged to lower the cost of IT to improve profitability, while also increasing the “speed” and quality of data to support critical business decisions. Achieving agility to quickly react to changes in markets, support innovation, address ever-changing customer demands and to establish and maintain key competitive advantages is no longer an option; it’s a business imperative.

Your infrastructure is a key component of a flexible, responsive IT strategy that helps you successfully meet your business goals. Yet, maintaining and knowing how to enhance that infrastructure can be a challenge.

You are faced with many confusing and potentially conflicting technology options today. For example, whether to implement Oracle or Sybase, Linux or Windows, RAC or VERITA Cluster, Exadata or NAS. Whether it is how to effectively implement global resource consolidations, support an enterprise-wide data management effort and/or select the right tools and approaches for clustering, our Database Solution teams work with our other practices within Rolta TUSC to provide recommendations that take your whole environment into consideration. Our senior-level teams provide the experience and thought leadership necessary to make savvy technology decisions and so that you can achieve the maximum return on your technology investment.

Solution - Innovation

Most projects focus on technical components; in most cases modeling them after the “way they have always been done.” Not enough consideration is given to the ultimate goal of operationalizing the solution to support key business drivers. At Rolta TUSC, we look beyond “reading the manual” to understand how your infrastructure is supporting key systems and will be used by every level of the organization. From operational staff that need detailed, real-time information to optimize production processes or address customer issues, to executives that need timely visibility to accurate, summarized, strategic information and KPIs to make prudent decisions affecting the success of the entire organization, our teams take a broad view to ensure that the business processes implemented at every level will meet your organizational needs.

We deliver added value to your business and ensure successful infrastructures with an innovative approach that includes:

Use of industry standards - We employ standards such as ITIL, CMMI and Six Sigma in our project approach and implementation.
Real-world focus - Our documentation and webinars focus on operationalizing the technology on which you rely.
Global delivery teams - We don’t have a typical off-shore model. Instead, we appropriately leverage Rolta TUSC expertise around the world in an on-shore and off-shore blended team approach. Our global delivery teams can effectively get the job done faster, in all corners of the world, exceeding quality standards while lowering overall implementation cost.
Ability to handle unexpected issues - With Rolta TUSC, you have the assurance of a commitment from a partner that the implementation will be a success despite any challenges that are encountered. We clearly track and communicate issues as they are encountered and provide creative options and recommendation to address them based on our collective past experiences.
Technology optimization - Our teams don’t just configure solutions from a script. We creatively adapt technology to address specific and unique business requirements that leverage best practices available within Oracle. Our teams don’t operate in narrow silos. We collaborate across practices to ensure that the white space between solutions is addressed to deliver broader end-to-end vision and value-added services.

Advantage - Insight

Our deep understanding of Oracle technology capabilities (as well as limitations) ensures that your key business requirements are addressed with creativity and innovation to support current and future needs. Senior-level consultants with extensive business and technical backgrounds provide insight and vision, aligning delivered solutions with strategic direction. Rolta TUSC teams can architect the overall solution with a focus on maintaining the lowest total cost of ownership (TCO) by minimizing customizations and preserving a clear upgrade path to future releases.

Benefit - Impact

Our project approach will ultimately deliver the most business and technology value for the lowest cost due to our global delivery teams and proprietary methodology. Through creative and insightful solution design, we enable you to support unique business processes that are integral to achieving a global competitive advantage. Our teams will ensure that you not only leverage standard Oracle functionality to the greatest extent possible, but that you use the right functionality among many options to appropriately support your business needs. Ultimately, implementation risk will be reduced through strict project governance, Rolta TUSC executive involvement and senior-level project team delivery.

Management View

Business Objectives

Like many companies today, your internal resources are probably consumed with maintaining existing systems or focusing on new, strategic initiatives. Rarely do they have the bandwidth or experience necessary to lead complex infrastructure strategy projects. And when you’re making technology decisions, you usually only have one chance to get it right.

Rolta TUSC can help. With our Database Services team we will help you achieve an optimal IT infrastructure regardless of the size, complexity and business or technical area involved. Our teams will effectively bridge the gap between what you need to accomplish and how to best achieve those objectives using Oracle. Our services include:

Knowledge transfer - Through informal and formal sessions, we will communicate the information necessary for you to take true ownership of your environment.
Risk monitoring and change management - Our methodologies and project governance practices will ensure that all aspects of change management are thoroughly addressed throughout the project.
Strategic and tactical focus - Working with Rolta TUSC will help you address both your maintenance requirements and progress on strategic and tactical initiatives to address current challenges and open doors for transformational opportunities in the future.
Flexible delivery model - Whether we provide a senior-level, fully staffed team to lead your implementation from start to finish or provide just a single subject-matter-expert to provide insightful advisory services, we will exceed your expectations and provide the value that you need to succeed. All of our consultants, even when working alone, are backed by the collective experience of our entire team through our extensive knowledge framework and collaboration methods.

Solution

Rolta TUSC’s Database Services Practice can deliver the full spectrum of skills necessary to address any challenge that you encounter. Our project managers follow Project Management Institute standards for project governance, and bring many years of successful Oracle experience to the project teams that they manage. Our functional analysts, technical analysts and other subject matter experts average more than 10 years of experience with Oracle technology and executing projects that generate real value. Our best practices come from front-line experience understanding how businesses need to do business.

Rolta TUSC’s heritage stems from deep roots of technical development and database administration expertise. We literally wrote the books on Oracle technology. Our functional staff builds on this history with specific and deep knowledge of how to deploy technology appropriately within a customer’s environment. Our toolkits and templates provide a consistent starting point for all of our projects and we leverage Oracle’s recommended development approach (APIs, interface tables and all elements) to ensure that all solutions are deployed properly to preserve a clear upgrade path to future versions. Our subject matter experts utilize all of the most recent tools, techniques and best practices to install, maintain and optimize the Oracle technology ecosystem on a wide array of platforms. Whether it is a fresh implementation or migration from a legacy system, a platform migration for an ERP solution, an upgrade to Release 11g R2, staff augmentation for a specific key skill set or senior-level strategic advisory consulting, our Database Services team will ensure that you get from Point A to Point B successfully.

Many organizations can claim to configure Oracle Technology Ecosystems, as the steps are clearly documented. However, the key to success lies in knowing how to choose from the myriad options available, which choices make sense for your particular business needs and why you would choose one path over another. It is the “why” that matters and we know how to ask the critical questions to develop the insights necessary to lead you to the right decisions. Our consultants have been on “the other side of the desk.” We have performed the business and strategic functions that we now assist you with today. So we are qualified to ask why you do the things you do today and to recommend better ways of doing them in the future to leverage the strengths of Oracle. We also leverage the combined knowledge of our other practices at Rolta TUSC so our recommendations are never made in a vacuum. In key phases of our projects, we enlist the insights and design expertise of these other practices within Rolta TUSC to ensure that our designs incorporate the broad view of your requirements.

Approach

All of our delivery teams will identify quick wins and “low hanging fruit” to rapidly deliver real business value. We will work from a long-term roadmap and complete projects in a phased approach whenever possible to build on success over time. Our solution designs always consider a 360-degree view and ultimate information needs for effective reporting and insightful KPI-centric analysis capabilities. When the Rolta TUSC team has completed the project, our knowledge transfer process prepares your teams to take ownership and effectively support your infrastructure going forward.

Business Value

The ultimate goal of any project should be to improve business performance in measurable ways. We won’t deploy technology just for the sake of deploying it. We will help evolve your architecture and solution design to support greater agility, allowing you to take advantage of new opportunities and best-of-breed systems as they become available. Our overall goal is to help you transform and simplify your technology ecosystem as quickly and efficiently as possible through the use of Oracle technology.

Technical View

Technical Issues

You are constantly under pressure to do more with less, deliver more business improvements with fewer staff, modernize your technical architecture with reduced budgets and provide guidance on the proper long-term strategy with more confusing and conflicting options than ever. The speed of change is increasing and it’s hard to keep up with it. As systems become more agile and loosely coupled, there are more integration points to manage.

As technology capabilities improve and evolve, so does the complexity. Expert-level knowledge and experience is a requirement, not a “nice-to-have.” For years, companies had to choose between custom solutions that meet unique business goals and standard off-the-shelf solutions that required significant business process change. Pursuing a Commercial Off the Shelf (COTS) strategy is a common direction to lower total costs and simplify maintenance over time, but at what cost? It is critical to still maintain a competitive advantage and support complex business requirements. These are two difficult goals when attempting to use “out-of-the-box” functionality.

Most organizations that pursue a COTS strategy have insufficient staff experience in the new foundational technology to effectively lead the effort and of this must be done while improving service levels and reducing overall costs. Rolta TUSC Database Services teams have the “real world” business and technical experience necessary to lead you to the appropriate use of Oracle’s “off-the-shelf” technology to address all of the various challenges you need to overcome today. Using our various assessment capabilities and approaches, we will identify a clear roadmap of current and future projects prioritized to maximize business value at the lowest cost and implementation risk possible.

Solution Components

Our Database Services teams leverage unique implementation and upgrade methodologies and proprietary toolsets to maximize the value of your Oracle investment. Whether it is Oracle’s 11g R2 upgrade, HA/MAA configuration for CERNER, migration from Sybase on AIX to Oracle on LINUX or our proprietary iPerspective™ product coupled with our Grid Control toolkit, our teams will deploy the appropriate integration methods, aligned with current and future technical architecture capabilities to maximize future system agility. A keen focus on project oversight, all the way to the executive-level at Rolta TUSC, will ensure that all of our client project teams achieve success. We foster a true partnership and earn preferred status through delivery excellence.

Implementation

Rolta TUSC’s reputation for delivery excellence has been built on deploying the right senior-level teams comprised of the right resources to achieve project success. Our project managers focus on strict project governance, using PMI standards and our detailed implementation and upgrade methodologies. These methodologies are based on PMI standards and approaches and proprietary field-tested Rolta TUSC toolsets.

Our delivery teams take advantage of our methodology and templates, which add significant value to the standard functionality in many areas. Our methodologies facilitate visionary solution design, progressing towards multiple Conference Room Pilots (CRPs) focusing on all dimensions of end-to-end business processes for a new HA/MAA implementation or operation improvements. Thorough knowledge transfer and end-user training occur throughout the project lifecycle.

How Does it Fit and Why is it Different?

Your implementation will never go exactly as planned. Too many unknown variables exist at the beginning of a project, and despite the best-laid plans, challenges will be encountered. Your implementation success will depend on anticipating as many of these potential challenges as possible and addressing them quickly, creatively and appropriately. We take the time to understand your specific business processes. Why do you do the things you do today? What can’t you do today that could provide a critical competitive advantage to your business? How is your industry changing and what can you do to stay ahead of the changes?

Just as race-car drivers always look ahead beyond the curve, our solution designers and implementation teams look beyond the current “as is” processes to ensure that your future business needs will be able to be met by the solution designs proposed. Rolta TUSC’s teams collaborate across practices to ensure that all dimensions are considered, including technology, ERP, EPM, Business Intelligence, Fusion Middleware and our GIS capabilities.