IT Infrastructure Management

Case Studies
- Improving IT Economics and Gaining Business Value with CA Enterprise IT Management Software: An ROI StudyOn average, companies received annual benefitsfrom using CA EI™ solutions of over $76,000 per 100 users.
- Forrester: The IT Management Software MegavendorsForrester's SWOT analysis of the four megavendors in IT Management Software. "CA is the ITMS market leader in revenues."
- Achieving profitable growth through exceptional customer experienceDatamonitor says upheaval in the telco services market puts customer experience in the spotlight
Insights Library
- Network & Voice Management WebcastMoving to Proactive Monitoring and Predictive Analysis
- Managing IT Infrastructure Services WebcastService Availability - Managing IT as a Service
- CA Infrastructure Management - Integrated Infrastructure Management More information regarding CA Integrated Network and Performance Management
- Deliver IT services better and at a lower costRead CA's white paper to learn new, innovative ways to improve IT service quality and proactively eliminate its risk.

Executive View

Top Level Objectives

As your enterprise grows in complexity, the ability to manage your IT infrastructure, systems, networks and applications becomes more difficult. This challenge becomes even greater when your resources are limited. Rolta's Infrastructure Management Solutions help companies improve IT efficiency by unifying infrastructure monitoring tools, therefore reducing cost of ownership. We also help you improve the reliability of your infrastructure, allowing you to deliver a higher quality of service to your customers and improve the image of IT department.

Solution - Innovation

These solutions will help optimize IT infrastructure performance, lower cost of operations and maximize the value that is provided to customers, offering them an overall better experience. Rolta can help your business with Proactive and Predictive IT Monitoring, so you can put your finger on the problem in critical situations and be able to have a readily available solution.

Advantage - Insight

Infrastructure Management solution services provide insights into the issues which can be easily confused between different departments within IT and take forever to get resolved. By providing one, clear view into network, databases and applications it becomes simple and uncomplicated to find the issues and respond to them quickly.

Benefit - Impact

Our infrastructure management solutions enable you to reduce costs, eliminate errors and improve operations by automating and streamlining your IT infrastructure and utilizing centralized information to gain the insight needed to act quickly and effectively.

Management View

Business Objectives

Today’s IT Infrastructure is expected to provide high-quality business services while maintaining costs. Anticipating service impacts, meeting and reporting on service levels, accelerating problem resolution, controlling network configurations and keeping capital costs down are rigorous challenges. Additionally, the voice and data network infrastructures being managed are typically large, complex, dynamic and heterogeneous.

The infrastructure solutions offered by Rolta are designed to help companies improve IT efficiency, ensure service quality, lower costs, unify and simplify network management to reduce total cost of ownership and maximize the availability and performance of diverse physical and virtual system environments.

Solution

Rolta provides the following Infrastructure Management solutions:

Infrastructure Management with CA Spectrum - provides integrated service, fault and configuration management to model and monitor the business services that IT supports. The solution detects issues and the impact they are having on your business and resolves problems quickly. CA Spectrum integrates configuration management into a single infrastructure management solution.
Performance Management with CA eHealth - provides proactive performance management, detailed reports and capacity analysis to help prevent systemic issues from impacting users before they even notice something is wrong.
Application Performance Management with CA Wily - ensures the performance of critical composite applications by gaining visibility into how end-user experience impacts business success. By monitoring every production transaction - from the end-user to back-end systems - this solution provides for proactive problem identification and quick incident triage.

All offered solutions can be independently implemented or completely integrated to provide comprehensive monitoring of your IT infrastructure. We can integrate this solution to provide one view and also build interfaces with other IT applications to address compliance and IT management framework such as ITIL.

Approach

Rolta has a robust implementation methodology that starts with discovery of your current business processes. We feel this is extremely important to not interrupt current business process while implementing the new solution. Additional elements of our methodology are identified below.

Business Value

The return on investment for integrated infrastructure management solutions is impressive. Based on independent research and our customer experience, IT departments can cut the time it takes to find and fix problems by 50% and reduce costs by 36%. By enabling a lean IT environment you can improve IT staff efficiency by 43%, reduce the tools you require by 50% or more and pay for the solution in less than 9 months.

Technical View

Technical Issues

As infrastructure grows more complex and budgets are tightened your IT department, like so many others, is probably under increasing pressure to deliver high quality, reliable business services. In addition, the IT components, including networks, systems, databases and applications that those services depend upon are often managed by separate tools and teams, creating a wealth of data about each technology domain but not the right information about how they impact the quality of the service they support. You need a management solution that manages services as integrated, interconnected parts of your environment - instead of in silos - so that you can reliably manage and provide services to meet your business objectives.

Most of our customers agree that the ideal infrastructure management solution would

Integrate management information by service, application and across technology silos
Help them understand how IT infrastructure status impacts IT service quality
Improve service quality and reduce the risk to service delivery with root cause analysis and proactive management
Increase the predictability and reliability of business transactions, reducing the risk of degradations and outages
Reduce costs through automation

Our Infrastructure Management solutions can provide solutions to meet all of these goals.

Solution Components

Rolta provides the following Infrastructure Management solutions:

Infrastructure Management with CA Spectrum - provides integrated service, fault and configuration management to model and monitor the business services that IT supports. The solution detects issues and the impact they are having on your business and resolves problems quickly. CA Spectrum integrates configuration management into a single infrastructure management solution.
Performance Management with CA eHealth - provides proactive performance management, detailed reports and capacity analysis to help prevent systemic issues from impacting users before they even notice something is wrong.
Application Performance Management with CA Wily - ensures the performance of critical composite applications by gaining visibility into how end-user experience impacts business success. By monitoring every production transaction - from the end-user to back-end systems - this solution provides for proactive problem identification and quick incident triage.

Implementation

Each solution is implemented using Rolta's proven methodology. This deployment method assures minimal impact on existing business process yet assures successful deployment of each solution for rapid ROI. The documentation and knowledge transfer provided assures your technical team is fully competent on the use of the products and their features deployed in your environment. This includes the knowledge to troubleshoot any issues and perform upgrades as they are released from the vendor.

How Does it fit and why is it different?

Some of the benefits that can be realized with Rolta's Infrastructure Management solutions are business service modeling and management automating services and customer impact analysis, fault isolation and root cause analysis that dramatically reduces mean time to repair, improved service quality and customer satisfaction, reduced downtime and increased throughput.